our service standards

We Listen

We listen to you and understand
your company's needs.

We Consult

We carefully consult with you on the best retirement solutions for your company.

We Innovate

We provide innovative retirement plan strategies to benefit your company and employees.

retirement plan consultationOur goal is to have 100% client satisfaction. To achieve this we have service standards that you can expect and count on when working with RPA.

  • Same day proposals
  • Same day email and call back responses if received by 4:00 p.m. EST
  • Single point of contact
  • We take ownership of problems
  • Weekly follow-up on open issues
  • Prompt daily responses to email and phone calls
  • We manage the plan to work completed by the earliest required date

You deserve great service and we will deliver.